Account Deletion & Data Review Policy
We understand your right to request deletion of your iStall account and personal information.
Because iStall is used to manage parking access, permits, and enforcement on behalf of property owners and managers, account deletion requires a short review process to ensure the accuracy and integrity of shared parking records.
Why account deletion requires review
Your iStall account may be linked to:
Active or historical parking permits
Enforcement records (e.g., warnings, violations, or disputes)
Property-managed parking assignments
Financial or audit records required by property owners or regulators
In many cases, this data is not owned solely by the account holder and may be subject to contractual, operational, or legal retention requirements.
What happens when you request deletion
When you submit a deletion request:
Your account is immediately restricted
Login access is disabled
Notifications and communications are stopped
We review associated parking records
To ensure no active permits, disputes, or property-managed records are affected
To prevent accidental loss of shared or legally required data
We coordinate with relevant property management (if applicable)
This ensures parking operations remain accurate for residents, visitors, and enforcement staff
Personal data is deleted or anonymized where permitted
Once review is complete, personal identifiers are removed
Records that must be retained for compliance or audit purposes are anonymized where possible
Timeframe
Most deletion requests are completed within 7–14 business days, depending on the complexity of associated parking records.
How to request account deletion
To request deletion of your account, please submit a request by opening a support ticket or by email request to support@istall.ca
You can open a support ticket at the URL below.
https://support.istall.ca/en/support/tickets/new
In the subject line of your support ticket or email request please specify Request Account Deletion
Our support team will confirm receipt of your request within 48 hours and keep you informed throughout the process.